Frequently Asked Questions

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Who is I.C. System? or Who is I.C. Systems?

See our About page for more information about I.C. System.

Why is I.C. System calling me?

If you are being contacted by I.C. System, Inc. there is a chance that you have a past due account with a company that you are currently doing business with or have done business with in the past.

Why is I.C. System asking ME to give out MY personal information? I’m not giving MY personal information to I.C. System! What if I.C. System is a SCAM?

I.C. System, Inc. is required by law to FIRST verify they are speaking to the correct party BEFORE discussing details of the call. We simply need to verify that we are talking to the right person before we can discuss the matter in further detail. It is the law and it makes sense on many levels.

What can I do to make I.C. System stop calling me?

One of the ways is to notify I.C. System in writing that you wish the calls to stop, or contact the Consumer Help Line to discuss your options.

Why did the name "I.C. System, Inc." or "I.C. System" or "IC Systems" showed up on my credit report? How can I get I.C. System removed from my credit report?

If you find that your credit report has the name I.C. System on it and you believe it is an error, please contact us at 1-800-279-9048 or refer to the Credit Reporting Issue page of our web site. We will work with you to resolve the issue and help you correct any inaccuracy reflected on your credit report.

Does I.C. System monitor agents and listen to how they treat people?

I.C. System, Inc. is a highly respected business that takes great care in assuring only the highest standards of legal and ethical practices are applied in the process of servicing the account. Calls are recorded and archived to assure that all dealings are above board and attain the highest standards.

I.C. System, Inc. agents are regularly evaluated on the quality of their calls and the overall manner in which they deal with people. It is important for I.C. System representatives to work with people toward an honest and ethical resolution of their accounts.

My phone rings, and rings, and when I pick it up – there is nobody there! Why doesn’t anyone answer when I pick up a call from I.C. System?

It is not our intention for this to happen. If the problem persists, please contact our Consumer Help Line.